Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders placed before [time] on weekdays will ship out the same day. Orders placed after [time] or on weekends will typically ship the next business day. You’ll receive a confirmation email with tracking information once your order ships.
Shipping times depend on your location and the shipping method you choose at checkout. We offer various options, from standard shipping (usually within [number] business days) to expedited shipping for faster delivery. You can see the estimated delivery timeframe during checkout.
Yes! We offer free standard shipping on orders over [amount]. You’ll see the option at checkout if your order qualifies.
We currently ship to [list of countries or regions] . If your country isn’t listed, please contact us for more information.
Absolutely! You’ll receive a shipping confirmation email with a tracking number once your order ships. You can use this number to track the progress of your package on the carrier’s website.
We take great care to ensure your order arrives safely. However, if your package is lost or damaged during transit, please contact us immediately. We’ll work with the carrier to resolve the issue and get you a replacement or refund as soon as possible.
We try our best to accommodate address changes. However, it depends on how quickly we can process your order. Please contact us as soon as possible after placing your order if you need to update the shipping address.
For international orders, you may be responsible for any customs fees or import duties levied by your country. These charges are not included in the initial shipping cost and are the responsibility of the recipient. We recommend contacting your local customs office for more information about potential fees.
Unfortunately, we don’t currently offer in-store pickup. However, we’re always looking for ways to improve your shopping experience, so stay tuned for future updates!
If you need to swap an item
Returns and Exchanges
At ChicMart, we want you to be happy with your purchase. If for any reason you’re not satisfied, you can return most items within [number] days of purchase for a full refund (in accordance with our return policy)
Some items may be non-refundable or non-exchangeable due to hygiene reasons or other restrictions. These exclusions will be clearly listed on the product page and at checkout.
To initiate a return, please visit our online returns portal (link) or contact our customer service team for assistance. You’ll need your order number and reason for return. We’ll provide you with a return shipping label (depending on the reason for return) and instructions on how to return your item.
Once we receive your returned item, it typically takes [number] business days to process your return and issue a refund (if applicable). You’ll receive a notification email once your return is complete.
For eligible returns within the return window, you’ll receive a full refund for the purchase price of the item(s). Original shipping charges may or may not be refunded depending on the reason for return (refer to our return policy for details). Return shipping costs are generally not refundable unless the return is due to our error.
At ChicMart, we’re here to help! You can receive friendly customer support in a few convenient ways:
- Phone: Call us directly at [phone number] to speak with a helpful customer service representative.
- Email: Send us an email at [email protected] Our team will respond to your inquiry as soon as possible.
- Online Returns Portal: For return-specific inquiries, visit our online returns portal (link). This portal allows you to initiate a return and track its progress.
t ChicMart, we understand that changes of mind happen! We try our best to accommodate order changes or cancellations, but it depends on how quickly we can process your order. Here’s what you can do:
- Contact Us ASAP: The sooner you reach out to us after placing your order, the better chance we have of modifying it.
- Phone or Email: Call us at [phone number] or email us at [email protected] to speak with a customer service representative about your request.
- Order Processing Time: If we haven’t already processed your order, we should be able to make changes or cancel it entirely.
- Order Already Shipped: Once your order has shipped, unfortunately, it’s usually too late to make changes. However, you can still initiate a return once you receive the order (subject to our return policy).
We sincerely apologize if you received a damaged or incorrect item. Please contact our customer service team immediately so we can assist you. We’ll likely arrange for a return and send you the correct item as soon as possible.